Website Thinking|Hands On Strategies for Online Business Websites and Apps

February 2011

5 Posts Back Home
Showing all posts made in the month of February 2011.

Tips for selecting the best helpdesk System

Software

The arrival of Internet has made Help desk software very essential for an online business. Help desk software is used to assist customers and clear their queries when they are stuck with a problem. Manually it is impossible to solve an issue without the help desk software. If your software has any error then you should be able to communicate with your customers, also when you solve an issue it is necessary that the same error should not repeat again. Help desk software is a solution for this. Any company’s ultimate aim is customer satisfaction. When a ticket is posted the help desk detects this error and forwards it to the corresponding technical department. Help desk software is a system that can record all the queries, and to whom it was reported, all the lost missed calls or e-mails reporting errors, so no more worries. However complex the problem is…

Keep Reading

How to Chose the Best Server Backup Service?

Web Hosting

Online backup services work much like traditional backup software. With an online backup service, however, your important data is transmitted over the Internet and securely stored on a server in a professional data center instead of being stored on your own CDs, DVDs, or backup tapes. First off, online data backup is just as the name implies. Data is backed up over a networked connection (most likely using the TCP/IP standard protocol of the internet) to a remote location (ideally). Typical features 1) Encryption Data should be encrypted before it is sent across the internet, and it should be stored in its encrypted state. Encryption should be at least 256 bits, and the user should have the option of using his own encryption key, which should never be sent to the server. 2) Network backup A backup service supporting network backup can back up multiple computers , servers or Network…

Keep Reading

Benefits and drawbacks of remote backup

Web Hosting

Remote backup has advantages over traditional backup methods: * Perhaps the most important aspect of backing up is that backups are stored in a different location from the original data. Traditional backup requires manually taking the backup media offsite. * Remote backup does not require user intervention. The user does not have to change tapes, label CDs or perform other manual steps. * Unlimited data retention. * Backups are automatic. * The correct files are backed up. Ordinary backup software is often installed with a list of files to be backed up. This set of files usually represents the state of the system when the software was installed, and often misses critical files, like files that get added later. * Some remote backup services will work continuously, backing up files as they are changed. * Most remote backup services will maintain a list of versions of your files. * Most…

Keep Reading

Factors to Consider While Choosing a Backup Service

Web Hosting

One of the most important considerations when choosing remote backup is security. To ensure that your data is safe and secure, you want to be certain the online storage service offers the use of encryption and password protection. This way, only someone with your password is able to access your data. Not even the remote backup service provider themselves can access your information when your data is encrypted, so be sure this type of system is offered. Most remote backup service providers offer quite a bit of free storage that is generally acceptable for individual users and small businesses. If you require a lot of storage space then you need to be sure that the company you choose offers the amount of space you need and at a good price per month. Some affordable online storage companies offer unlimited backup space for just a few pounds per month. An important…

Keep Reading

Getting the Best out of Outsourced Tech Support

Web Hosting

Outsourcing in a birds eye view, is to supersede a previously handled in-house team perform to an external provider or a third party Client. Multinational or Corporate firms can have their own in-house assist desk that will be answerable for checking and troubleshooting the problems occurring in computer and the similar products and functions getting used within the company. But the new trend that grew up in the latest years is outsourced customer support. That’s to provide the organizational potentiality to the thin support desks located elsewhere. The support desk outsourcing tech assistance has its personal limitations, however it’s most well-liked by many, if not all, companies in particular. The outsourcing trend will certainly bring limitless benefits to some companies. Here, the preeminent benefit of the outsourcing help desk is that the functions can be given to a specialist and marked provider. Moreover corporate corporations will know the need and…

Keep Reading

Powered by iScripts

Top
Navigate