A HELP DESK is a backing resource that can troubleshoot issues or errors on software products and provide information on the same. Most of the online business enterprises offer support to their customers. In other words Help desk system has become a necessity for any business. If a client is stuck with technical queries then this help desk system will provide assistance to them. A help desk system comprises of some expert technicians to clear their problems via e-mail, telephone, fax, etc. This software can analyze the problems and keep track of these issues. Any business can handle support issues via online help desk software because all you need to have is an Internet browser. For any business, customer satisfaction is an integral part as it is the key to success. It is not all that easy to sort out any ticket issues manually, without the help of a help…