live chat support software

1 Posts Back Home

How to Effectively Satisfy Customers with Live Chat Software

The reason why live chat gives you the most bang for your buck is that it costs less to implement chat-based customer support when compared with all the other modes of live customer service. Here are five reasons why live chat and a favorable bottom line go hand in hand: Parallel processing A chat operator while assuming the role of a support specialist can attend to more than one live chat session at a time simultaneously. At times when customer interaction is at its peak, your support specialist can open several chat windows at a time and respond to customer inquiries. How many chat windows an operator can handle at a time depends entirely on his or her capability and experience. Telephone-based live support, on the other hand, supports one conversation at a time and all communication is linear in nature. Accent Interference As long as your chat operator understands…