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Online backup services work much like traditional backup software. With an online backup service, however, your important data is transmitted over the Internet and securely stored on a server in a professional data center instead of being stored on your own CDs, DVDs, or backup tapes. First off, online data backup is just as the name implies. Data is backed up over a networked connection (most likely using the TCP/IP standard protocol of the internet) to a remote location (ideally).
Typical features
1) Encryption
Data should be encrypted before it is sent across the internet, and it should be stored in its encrypted state. Encryption should be at least 256 bits, and the user should have the option of using his own encryption key, which should never be sent to the server.
2) Network backup
A backup service supporting network backup can back up multiple computers , servers or Network Attached Storage appliances on a local area network from a single computer or device.
3) Continuous backup – Continuous Data Protection CDP
Allows the service to back up continuously or on a predefined schedule. Both methods have advantages and disadvantages. Most backup services are schedule-based and perform backups at a predetermined time. Some services provide continuous data backups which are used by large financial institutions and large online retailers. However, there is typically a trade-off with performance and system resources.
4) File-by-File Restore
The ability for users to restore files themselves, without the assistance of a Service Provider by allowing the user select files by name and/or folder. Some services allow users to select files by searching for filenames and folder names, by dates, by file type, by backup set, and by tags.
5) Online access to files
Some services allow you to access backed-up files via a normal web browser. Many services do not provide this type of functionality.
6) Data compression
Data will typically be compressed with a lossless compression algorithm to minimize the amount of bandwidth used.
7) Differential data compression
A way to further minimize network traffic is to transfer only the binary data that has changed from one day to the next, similar to the open source file transfer service Rsync. More advanced online backup server support services use this method rather than transfer entire files.
8) Bandwidth usage
User-selectable option to use more or less bandwidth; it may be possible to set this to change at various times of day.
Remote backup has advantages over traditional backup methods:
* Perhaps the most important aspect of backing up is that backups are stored in a different location from the original data. Traditional backup requires manually taking the backup media offsite.
* Remote backup does not require user intervention. The user does not have to change tapes, label CDs or perform other manual steps.
* Unlimited data retention.
* Backups are automatic.
* The correct files are backed up. Ordinary backup software is often installed with a list of files to be backed up. This set of files usually represents the state of the system when the software was installed, and often misses critical files, like files that get added later.
* Some remote backup services will work continuously, backing up files as they are changed.
* Most remote backup services will maintain a list of versions of your files.
* Most remote backup services will use a 128 – 448 bit encryption to send data over unsecured links (ie internet)
* A few remote backup services can reduce backup by only transmitting changed binary data bits
Remote backup has some disadvantages:
* Depending on the available network bandwidth, the restoration of data can be slow. Because data is stored offsite, the data must be recovered either via the Internet or via a disk shipped from the online backup service provider.
* Some backup service providers have no guarantee that stored data will be kept private – for example, from employees. As such, most recommend that files be encrypted.
* It is possible that a remote support solution provider could go out of business or be purchased, which may affect the accessibility of one’s data or the cost to continue using the service.
* If encryption password is lost, no more data recovery will be possible. However with managed services this should not be a problem.
* Residential broadband services often have monthly limits that preclude large backups. They are also usually asymmetric; the user-to-network link regularly used to store backups is much slower than the network-to-user link used only when data is restored.
One of the most important considerations when choosing remote backup is security. To ensure that your data is safe and secure, you want to be certain the online storage service offers the use of encryption and password protection. This way, only someone with your password is able to access your data. Not even the remote backup service provider themselves can access your information when your data is encrypted, so be sure this type of system is offered.
Most remote backup service providers offer quite a bit of free storage that is generally acceptable for individual users and small businesses. If you require a lot of storage space then you need to be sure that the company you choose offers the amount of space you need and at a good price per month. Some affordable online storage companies offer unlimited backup space for just a few pounds per month.
An important thing to ask any online storage company is how long they keep the archives. If it is important for you to have access to your data two years from now, then you must be sure that extended storage time is offered and at what price. You also want to be sure that you can easily and securely access your archived files from any computer at any time you wish.
Support
Support is a key issue when choosing a remote backup service. If you need to contact theserver support provider with questions, you want to be certain that there is an emergency user support system in place. Inquire as to what the turnaround time is for email inquiries, the wait time for phone support and whether or not the online storage company forces you to fill in a time-consuming report when seeking help. The best company offers 24/7 support both via email and telephone and will clearly state how long it takes them to respond to a query.
Conclusion
As you can see, choosing a backup system requires some forethought, research, and planning. It pays to do your homework when you’re investing in something that could essentially make or break your business in the event of a catastrophe. Cost should always be a big consideration but think of this as an investment in the stability as well as the security of your business. Done right, you could even use your data backup systems as a selling point to potential customers, featuring your backup system as a top selling point! This is one of the instances which results in bad publicity. Losing a large amount of customer data due to a faulty (or non-existent) backup system can not only be embarrassing but costly to recover from. Keep these tools in mind as you continue modify and strengthen your small business systems.
Outsourcing in a birds eye view, is to supersede a previously handled in-house team perform to an external provider or a third party Client. Multinational or Corporate firms can have their own in-house assist desk that will be answerable for checking and troubleshooting the problems occurring in computer and the similar products and functions getting used within the company. But the new trend that grew up in the latest years is outsourced customer support. That’s to provide the organizational potentiality to the thin support desks located elsewhere.
The support desk outsourcing tech assistance has its personal limitations, however it’s most well-liked by many, if not all, companies in particular. The outsourcing trend will certainly bring limitless benefits to some companies. Here, the preeminent benefit of the outsourcing help desk is that the functions can be given to a specialist and marked provider.
Moreover corporate corporations will know the need and significance of an in-house assist desk. It is nicely-known that a regular in-home help desk can make the working of the company smooth and in assembly deadlines without much intricate outcomes in majority cases. It is remarkably more imperative to maintain a competent-knowledgeable in-house assist desk. Poor contingency for the help desk will adversely affect the firm either directly or indirectly. It would debilitate the in-home assist desk to carry out the work load every time. To adduce the necessity of depending of outsourcing help desk would materialize.
The help desk does the following operations:
- They provide customer companies like electronic mail and phone proficiency to respond to the customer’s needs.
- Troubleshooting by mustering data, assessing and providing outsourced technical support.
- With their knowledge on the general methods they will do system upkeep, supporting workstation and carry out safety services. As the help desk technical support must be instructed about the brand new expertise as quickly as it is invented, they will know the very current developments in the technology. That helps them to carry out harder tasks.
- With their data to current the technical info which is advanced in nature, to the non-technical audiences, they can provide tutelage when ever needed.
Linux server support is one of the utmost offering of several dedicated web server organizations as it is one of the upper crust methods that guarantees more secured database than other administration services. Linux is one of the most ken speckle brands in web server operating systems and its reliable monitoring techniques ensure that your server seldom crashes and runs effortlessly. Linux’s popular LAMP server and software fusion has achieved great recognition amongst the biggest web hosting companies as one the best web hosting platforms known in the industry. Presently, Linux server monitoring has proved itself as one of the best ways to ensure the performance of your system and server operations.
Your server contains massive data, which is ceaselessly being used by your clients, so sustain the health of your system is of utmost importance. Without monitoring of your server it may break down at any time disrupting your data transfer, video and text communications and also the web hosting capacity of your server. It comes in handy in such scenarios as it is unvaryingly on the lookout for errors in your system. Security threats or any sort of incursion by unauthorized applications are easily handled, by employing the latest techniques to ensure that your network is free flowing all the time.
Monitoring is also one of the paramount firewalls that protect your important data from unauthorized connections. Today, servers are blisteringly affected by malignant software and viruses, which automatically gets installed in your server and creates havoc in your system. The server administration services of Linux also guarantees safeguard to your system from spam and antivirus as it has the best equipments to handle such scenarios. Your computer software and hardware are regularly tested for their stress capacities and they are regularly updated to guaranty that your system is capable of handling substantial workload. All these features provide astonishing results that ensure that your web server is up to date with the latest technological advancements and capable of adapting to the breakneck changes.
It utilizes a proactive approach. Their support technique guarantees that your clients are never left wanting and their technical knowledge helps in providing top quality technical support outsourcing to your end-users and clients. Security and safety of your clients is also guaranteed by utilizing the latest technological features and applications. The Linux monitoring software products checks the performance of your system and the other computers in your organization regularly to ensure the health of your business organization.
Linux server monitoring is available around the clock 24/7 and this sums up to the proper functioning of your entire network. Web hosting companies require round-the-clock service and this is guaranteed by the Linux support. Your software and hardware components would be working befittingly only if they are monitored regularly, and any slip would imply huge losses to your company. To prevent any untoward incident from disrupting your business or affecting your clients you must always opt for Linux remote server monitoring services. These techniques also ensures that your server never hangs or crashes, thereby protecting your important data and applications.
Outsourcing seems to be the right choice when you are faced with situations like this. Outlined below are some points that companies can evaluate for outsourced technical support and server management:
* Focus on Core Activities: Outsourcing your server management, server monitoring and maintenance to an IT services company helps the company to concentrate its resources and strength on the core business activities. This helps in expanding the business rather than investing time and energy in handling with the technical support requests that pile up at the support desk. Usually, these kinds of activities are undertaken by an offshore Network Operations Center (NOC) where skilled staff of the service provider monitor and manage the infrastructure, ensuring up-times and availability.
* Cost Savings: Outsourcing can open doors to access cost-effective services. When compared to the costs for the same services with the same level of quality, outsourced work becomes more economical at times to a whopping 50% to 60% savings. Imagine hiring a full help-desk staff including managers, specialist and support executives to cover the phones or support tickets in case of sick days, vacations and other absences. This can almost double the company size and can put tremendous financial strain. In short, getting access to high quality services at a cost effective price is the biggest benefit that can be enjoyed.
* Skilled Manpower: Most of the time, IT services do not happen to be the core competency of your company but then again the company cannot do without IT. Today business is no longer restricted by geographical boundaries – thanks to the ever changing face of IT. In order to cope up with these changes, it is best advised to outsource IT services to a company which is specialized in that particular business process. Moreover, the service provider would be able to resolve technical glitches faster compared to your in-house staff as they would be having a vast resource of their internal knowledge base. It may also be possible that they would have come across the issue somewhere in the past and so the turn-around time for a solution is pretty quick. By outsourcing technical support to an outside source brings in a vast resource of knowledge and experience at no extra costs to you.
* 24×7 Tech Support: Remote server monitoring and server management is a full time job that needs real professionals who can handle your servers professionally. Give this a thought: when your business closes for the day, does your technology and equipments close down to on which the business depends? Outsourced server management; server monitoring and server maintenance requires specific skill sets and hiring people with such skill sets and with right attitude is a difficult job in its own way. Due to these reasons, outsourcing of server monitoring, server maintenance and server management is becoming a norm. Moreover, Network Operations Centers (NOC) work 24×7 which gives you peace of mind with the assurance that someone is looking after your mission critical servers while you sleep.
The reason why live chat gives you the most bangs for your buck is because it costs less to implement chat-based help desk technical support software when compared with all the other modes of live customer service. Here are five reasons why live chat and a favorable bottom line go hand in hand:
Parallel processing… A chat operator while assuming the role of a support specialist can attend to more than one live chat session at a time simultaneously. At times when customer interaction is at its peak, your support specialist can open several chat windows at a time and respond to customer inquiries. How many chat windows an operator can handle at a time depends entirely on his or her capability and experience. Telephone-based live support, on the other hand, supports one conversation at a time and all communication is linear in nature.
Accent Interference… As long as your chat operator understands your niche and has a good knowledge of your customer service procedures along with reasonably good English writing skills, his or her ethnic origin really makes little difference. Live chat-based interaction calls for the use of informal conversational English where clarity and brevity are of paramount importance. Regional accents and linguistic nuances are of little consequence in this model of customer communication.
Geographical Proximity… Your chat operators can provide customer service or technical support to your customers from anywhere in the world as long as they have web access. Configuring telephone connectivity across borders continues to remain an expensive proposition especially since many countries impose heavy tariffs on both outbound and inbound international telephone calls. There is no tax on chat, at least not yet!
The Veritable Paper Trail… Chat transcripts based on customer communication is easy to generate. They are built into online support software. These printed transcripts can go a long way in improving the quality of your customer service. A supervisor or chat administrator can reverse engineer the service delivery process and identify potential pitfalls and problems in order to institute proactive measures in a timely manner. Chat transcripts are extremely useful during training sessions for new chat operators and service representatives. Although telephone conversations can be recorded, converting them into text transcripts is a whole different story and they are a far cry from the ease and convenience provided by transcripts generated by live chat software.
Comparing Apples and Apples… If you are considering the possibility of offering live support on your web site, live chat support software surely makes better sense. You will never be billed by the minute for live chat and your customers will thank you for the privilege to communicate with you in an open and uninhibited environment.
Web hosting software are used for making the hosting and maintenance of a website easier. Individuals without enough technical knowledge about web hosting and other server side issues find it easier to manage a website with web hosting tool. There are several advantages of using a web host management software. Here are 5 basic advantages: website hosting software, domain registration software, web host management, and the benefits associated with web hosting affiliate programs.
Website hosting software is used to maintain, house, and serve files for your personal web site. With the right website hosting software or tool you will be connected to the internet on a 24/7 basis. Website hosting tools use high end servers to keep your web site running consistently and without it, there are chances that your site would crash, and if you have no technical knowledge on how to upkeep your site, you will have to face serious consequences. It is very essential to research all available options when it comes to web site hosting software as it is a surefire way to protect your business requirements and needs.
After you finalize on which host you need for your website, you might also think about domain registration software. A domain name is a series of letters and numbers that are used to name web addresses on the internet. With your personal domain name software or tool, you can select your own domain name, and personalize it so that you become an individual in internet search engines. www.facebook.com is an example of a domain name. Facebook.com is the domain name of the site, hence when someone looks for it; it should show up right away.
Web host management plays an important role in keeping your online business up and running. You need to weigh all of your options and decide upon which hosting company works better for you. You should look for additional features, formatting, and how it will work directly with you and your business requirements. With proper web host management software, your online business is sure to taste success.
Once everything is settled and your website hosting software decisions are complete, you may also consider web hosting affiliate programs to increase your overall business revenue. If you use web hosting affiliate programs you would be able to expand your client base as well as advertise in the same token. Web hosting affiliate programs is meant to refer business over to you.
The reason why live chat gives you the most bang for your buck is because it costs less to implement chat-based customer support when compared with all the other modes of live customer service. Here are five reasons why live chat and a favorable bottom line go hand in hand:
Parallel processing
A chat operator while assuming the role of a support specialist can attend to more than one live chat session at a time simultaneously. At times when customer interaction is at its peak, your support specialist can open several chat windows at a time and respond to customer inquiries. How many chat windows an operator can handle at a time depends entirely on his or her capability and experience. Telephone-based live support, on the other hand, supports one conversation at a time and all communication is linear in nature.
Accent Interference
As long as your chat operator understands your niche and has a good knowledge of your customer service procedures along with reasonably good English writing skills, his or her ethnic origin really makes little difference. Live chat-based interaction calls for the use of informal conversational English where clarity and brevity are of paramount importance. Regional accents and linguistic nuances are of little consequence in this model of customer communication.
Geographical Proximity
Your chat operators can provide customer service or technical support to your customers from anywhere in the world as long as they have web access. Configuring telephone connectivity across borders continues to remain an expensive proposition specially since many countries impose heavy tariffs on both outbound and inbound international telephone calls. There is no tax on chat, at least not yet!
The Veritable Paper Trail
Chat transcripts based on customer communication are easy to generate. They are built into live chat software. These printed transcripts can go a long way in improving the quality of your customer service. A supervisor or chat administrator can reverse engineer the service delivery process and identify potential pitfalls and problems in order to institute proactive measures in a timely manner. Chat transcripts are extremely useful during training sessions for new chat operators and service representatives. Although telephone conversations can be recorded, converting them into text transcripts is a whole different story and they are a far cry from the ease and convenience provided by transcripts generated by live chat software.
Comparing Apples and Apples
If you are considering the possibility of offering live support on your web site, live chat support software surely makes better sense. You will never be billed by the minute for live chat and your customers will thank you for the privilege to communicate with you in an open and uninhibited environment.